Description:

Service Delivery and customer experience are transforming federal agencies from scientific and technologically driven products and services, to valuing user needs as a critical input for developing useful, actionable information. Timely and specific user needs are essential inputs for advancing and deploying new technologies, models, tools, and resources relevant to weather, water and climate services. The NOAA Service Delivery framework and best practices guides describe consistent approaches that will enhance our agency’s delivery of services, and will help to guide agile product and service development. 

This session seeks examples of projects and programs that have demonstrated success moving lessons from user engagement into agile product development, and ultimately have social science metrics that evaluate the impact of those services on the end-user. This session seeks submissions addressing examples and lessons learned, including approaches for overcoming barriers, from:

- Effective and continuous user engagement;

- Agile product and service development that incorporates end-user information needs and feedback; and/or

- Social science metrics on customer experience and decision-making using co-developed products.