Improving Service to Our Communities: NWS Initiatives to Improve Service to Socially Vulnerable and Underserved Communities

This presentation summarizes the findings of a 2024 study on initiatives undertaken by NWS offices nationwide to improve services for socially vulnerable and historically underserved communities. Factors such as poverty, unemployment, racial disparities, and language differences make certain communities more susceptible to harm from natural hazards. Compounding the issue, these "socially vulnerable" communities have often been underserved by weather products and services, including education and outreach activities. To address these disparities, the NWS is identifying communities needing additional support and strategically allocating resources to improve service to them. The study is based on data collected in a survey and semi-structured interviews with NWS staff and highlights three primary themes: the need for new partnerships with community organizations, improving access to NWS information for individuals with hearing, visual, and language barriers, and the essential role of core partners in facilitating these improvements. The findings emphasize the importance of leveraging community connections, expanding communication strategies, and maintaining robust partnerships to boost the agency’s outreach and educational efforts.