14A.2 Business Readiness: People, Process, and Technology

Thursday, 16 January 2020: 3:45 PM
253B (Boston Convention and Exhibition Center)
Jonelle Penn, NESDIS, North Potomac, MD

Business Readiness is an Agile Continuous Improvement Process model that helps an organization, or Line of Business, determine the most effective methodologies to develop a strategic, thoughtful, and effective Change Management Strategy. Most times organizations realize they are experiencing a “change,” and they immediately move directly into establishing their Change Management Plan. Yet, it may be important for the organization to take a step back and ask a few pertinent questions such as: Is the business prepared for the change? and What resources, tools and or assets will the business need to effectively make this change?

Change traditionally involves a three-pronged approach that affect: people, process, and technology. While the technology and the process changes are being determined (and developed), the business readiness aspect needs to consider how the people will change as a result of the technology and the process transformations. These changes typically occur simultaneously, so that when the change is instituted, the organization knows how to prepare its people for the change.

This talk will focus on removing the barriers, or resistance to change, through the lens of business or organizational readiness.

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