Monday, 23 January 2012
Training Lessons Learned in National Weather Service
Hall E (New Orleans Convention Center )
The National Weather Service (NWS) implemented a new Learning Management System (LMS) in June 2007 as part of a Department of Commerce (DOC)-wide Learning Center (CLC). One of the key goals of this LMS was to provide accessible, low-cost training to develop and sustain a world-class NOAA workforce. Four years of training records have been analyzed for trends and accomplishments have been summarized. The NWS leads the entire DOC in usage of this LMS. NWS workforce complete over 50,000 courses per year and account for over 40% of DOC completions even though the NWS represents only 12% of the users. This paper will highlight the lessons learned in implementing training in a diverse and widespread organization. The paper will also highlight the critical role of management engagement in setting expectations for training and education which resulted in service improvements to the public. This paper also address future training trends as the NWS moves forward in implementing NOAA's Strategic Plan to provide Services for 2020. Future trends include greater support for our Partners through Decision Support Services. Learning through group distributed simulation exercises with our Partners is also planned.