Customer-Oriented Writing and High-Impact Presentations

Do you communicate with coworkers, customers, and clients? Would you like to be more effective and eloquent? Among the topics discussed in this workshop, attendees will learn about the following: • How to prepare documents that place the reader first • Six tips for improving the flow and content of your writing • Shortening your writing and increasing its clarity • Writing effective e-mails that are more likely to get answered • Delivering high-impact presentations • Avoiding “death by Powerpoint” in your presentations