The Ninth Conference on Weather, Climate, Water, and the New Energy Economy (9ENERGY) presents a Town Hall Meeting featuring the topic of communication in the utilities sector. Panelists will discuss the importance of proper communication within and external to Independent System Operators (ISOs) and utility companies. The session focuses on communication challenges faced by the Electric Reliability Council of Texas (ERCOT), their market participants, and other utilities organizations in the State of Texas. Discussion points include the use of social media to communicate with utilities customers, communications internal to utility organizations, communication of unplanned outages, weather outlooks and associated planning, and communication successes and areas for improvement. The session format encourages an active panel discussion and audience participation.