806 DOD Climate Services—User Engagement Strategies to Optimize National Security

Tuesday, 9 January 2018
Exhibit Hall 3 (ACC) (Austin, Texas)
Robb M. Randall, U.S. Air Force, Asheville, NC; and R. B. Kiess, J. H. Zautner, G. T. Moody, and B. D. Mundhenk

The 14th Weather Squadron (14 WS) is the Air Force Weather organization responsible for delivering impact-based climate information and services across the Department of Defense (DoD) enterprise. 14 WS develops and delivers tailored applied climatological support to DoD operations planning and intelligence activities to optimize National Defense. The authors present an overview of the sectoral breakdown of agencies supported by the 14 WS. A robust web presence is augmented by an impact-based customer service-oriented Support Analysis Request (SAR) process that delivers 800-1000 individual tailored supports and consults each year. This two-fold approach to applied climate support presents a successful services framework to meet the range of needs presented by a diverse global user base. Despite enhanced solutions to the requirement for on-demand services, two-way, human-in-the-loop tailored support continues to increase, reflecting both the successes of active customer engagement strategies and the challenges associated with communicating applicability of on-demand web applications and tools. Current and proposed end user engagement strategies are explored and summarized.
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